FieldFLEX Mobile

Use Case

Changing the See-it, Fix-it Approach

Changing the ‘See-it, Fix-it’ Maintenance Approach


A Fortune 500 manufacturing company was grappling with reactive repairs to production equipment increasingly taking more of their technician’s time to complete. As technicians would come across issues, such as a jammed robotic arm, or a broken or stuck conveyor belt, they would stop and fix it. Reliability of production equipment to operate and function at optimum levels was suspect – mostly due to undocumented breakdown repairs and a lack of scheduled equipment maintenance routines. The process to capture and input data was time consuming and inaccurate due to a paper/manual entry process, and the technicians were wasting valuable time picking up work schedules, looking for parts, and verifying work.


Using the FieldFLEX Work Management app allowed the process to change from reactive to scheduled maintenance. As accurate repair data came in from the field it was used to build equipment maintenance plans and mature the equipment maintenance process.

  1. Create and update work orders in the field
  2. Receive assigned work orders from dispatch and update in the field
  3. Record time (start/stop) on a work order
  4. Search inventory, locate and add spare parts to a work order while they are in the field
  5. Show location of assets in facilities on floorplan


  1. 10% increase in technician’s productivity per year
  2. Timely and accurate data can now be used for maintenance planning
  3. Repair verification with before and after pictures
  4. Reduced equipment downtime
  5. Reactive maintenance moved to Scheduled Maintenance providing oversight on maintenance spending and planning.


  1. Unplanned downtime was significantly reduced improving safety and reducing costs.
  2. Productivity improved with efficiencies by reducing technician’s travel time (going to parts room, going to dispatch, finding parts etc).
  3. Timely and accurate data for maintenance spending and planning.


FieldFLEX Enterprise Mobile Platform tightly integrates with IBM Maximo and TRIRIGA platforms and has all the field service capabilities available to help you maintain and inspect your assets and facilities.