Use Case Retailer Finds Cost Savings RETAILER FINDS COST SAVINGS IN EVERY LOCATION OVERVIEW A retailer with over 2500 sites. 185...
Municipality with over 5.5 million sq.ft. of maintainable space, 3000 properties, 600 buildings spread out geographically over 530 square miles. Maintenance workforce is all mobile and process over 30,000 work requests annually.
Like many large organizations that service a large area, the municipality was faced with
The close-out rate on maintenance service tickets was less than 50% and 45% of those required further data updates or verifications. The service tickets were also being printed by dispatch personnel or supervisors and then picked up by the field technicians at a central location.
Integrating mobile technology to create a seamless flow of data, information and communication between dispatchers/supervisors and the field technicians was proposed. Previously service requests would start with corporate IWMS, be processed and dispatched to maintenance supervisors who would assign to field technicians, who would manually update the work ticket, return it to dispatch which would then update the IWMS.
Implementing FieldFLEX mobile apps with corporate IWMS meant that
There was significant improvement in
FieldFLEX Enterprise Mobile Platform tightly integrates with IBM Maximo and TRIRIGA platforms and has all the field service capabilities available to help you maintain and inspect your assets and facilities.