Mobile application: FieldFLEX Inspections for Quality & Risk Management (QRM)

Challenges:

A large retailer with several thousand locations nationwide was installing an gate system to reduce theft, but were having issues with installation quality by contractors across all locations.

Solutions:

FieldFLEX implemented their Inspection app for Quality & Risk Management  which included work orders with installation and configuration procedures for the installers, plus calibration and quality control check orders for the project verification teams.

1. FieldFLEX app deployed to contractors’ (3rd party vendor) mobile technicians, including installation checklists and guides.
2. Checklist feature allowed enabling/disabling of a checklist items as gate equipment system was not exactly same for each store.
3. Automatic reminders to check instructions/guidance.
4. Workflow control so that install tasks cannot be completed unless all items on checklist completed with pictures included – Proof of Service.
5. Automatic submission of contractor invoice, including all verification backup (pictures), upon work order completion.

Results:

1. Automated and streamlined quality assurance process.
2. Successful installation in one visit.
3. Validated work enables streamlined invoice submission.

Key Outcomes:

1. Consistent contractor performance nationwide.
2. Significant reduction of procure-to-pay cycle

FieldFLEX Enterprise Mobile Platform tightly integrates with IBM Maximo and TRIRIGA platforms and has all the field service capabilities available to help you maintain and inspect your assets and facilities.