Use case

Urgent Work Assignment

OVERVIEW

Running safe and efficient maintenance operations in the transportation industry can be difficult. For example, the location and the nature of work are frequently unpredictable. Therefore, many challenges arise when there is an urgent issue needing immediate attention.

CHALLENGES

A large metro train network with over 200 train stations and 500 passenger carriages were facing challenges. These included facing an urgent issue requiring immediate attention, locating nearest available workers, and finding qualified personnel to assign.

SOLUTION

FieldFLEX implemented their work management app and using GPS, had precise location of personnel.

  • Based on latitude/longitude of user’s device, fetch current location of nearby workers and assign work to closest available/qualified worker.

RESULTS

  1. Emergency issues resolved immediately
  2. SLA targets met
  3. Auditable work records (location, date/time)

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