The FieldFLEX Support Technician works in our Singapore office providing global support to clients. The Support Technician is the Tier 1 intake from phone, email, and through the customer portal powered by JIRA. The Support Technician also updates the knowledge base with information gained as proficiency increases, and may provide documentation and training materials to help support both internal and external clients.
The ideal candidate speaks English fluently, and should have proficiency in a second language such as Mandarin, Japanese, or German. It is important the candidate have excellent interpersonal skills due to the interaction with clients, have excellent professional writing skills, and be able to handle clients having trouble who may not be very happy with having an issue.
Candidates with working knowledge of MAXIMO and experience working with mobile app support are highly desired.